Best System Error Solution: [Solved] Desktop menu freezes and is blank

Monday, 26 September 2016

[Solved] Desktop menu freezes and is blank

Desktop menu freezes and is blank

Hi.
I have Windows 7 home premium upgrade from Vista home prem SP2.
I did the upgrade from the Internet.
My problem has to do with a menu freeze.
I don't have any icons on the desktop showing.
Instead I have them pop up with the desktop menu button over
by the clock.
When the computer starts, or when it's idle for a bit, I try to access this menu, it pops up and freezes--not with any icons showing, just a blank menu with the wallpaper showing through.
I can't get it to un-freeze.
Abut 30 secs.
to a minute
later, it disappears and then when I try it, it works.
This happens sometimes with the start menu as well.
This was a major problem when I had Vista--although w.
Vista almost ALL menus, in programs as well would freeze like that.
I never found an adequate
solution.
This was one of the many (many, many) problems I had with Vista (what a failure!) and I had hoped that when I got Windows 7 this problem would have been solved.
Can anyone help me with this? Thanks!

Solutions to the Problem Desktop menu freezes and is blank

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Hello Pekstrom,
Thank you for posting on Microsoft Answers Forums.
There are several troubleshooters you can try. First thing you may want to do is put your computer in a
Clean Boot state.
Next thing you want to do is do a System File Checker to make sure are your system files are ok.
If you still have any issues go to start>search type “Reliability Monitor”, look for any critical events that you may have.
If you have some please post them with their description.

Regards,

Edgar
Microsoft Answers Support Engineer
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Microsoft Answers Feedback Forum and let us know what you think.

Access the files on your computer via MY COMPUTER
Under the C: drive, access the WINDOWS folder
Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
Delete any files within this download folder.
If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.

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