Best System Error Solution: How to Fix Problem - D DRIVE/DVD DRIVE WON'T WORK?

Monday, 26 September 2016

How to Fix Problem - D DRIVE/DVD DRIVE WON'T WORK?

D DRIVE/DVD DRIVE WON'T WORK

I have new Acer Aspire laptop E1-531 computer and can't get the DVD (D drive) to work, to burn files or play files. It keeps telling me there is no DVD in the computer and insert DVD. It says DVD slimline A8 and some more numbers. I want to be able to
put my photos and word documents on DVD, but I guess the computer isn't recognizing the drive. Not being computer savvy other than to save a file to a particular drive, I'm lost.

Solutions to the Problem D DRIVE/DVD DRIVE WON'T WORK

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Hi BetsyTurner,
Thank you for posting the question.
I will help you to find a solution regarding the DVD drive issue on the computer.
Please answer these questions in-order to find the exact resolution for the issue.

1.
Was it working before?
2.
Have you made any changes to the computer prior to the issue?

First let’s check the status of the device in Device Manager:

Click Start, type device manager
in the Start search box and hit Enter.
With Device Manager open, locate the piece of hardware you want to view the status of.
Note: Work your way through the hardware categories by clicking the
[+] icon.
The specific pieces of hardware in your computer are listed under the major hardware categories.
Once you've found the hardware you're wanting to view the status of, right click on the its icon or text and choose
Properties.
Under the General tab, Locate the Device status area for the Devices that is now open for your hardware.
Note: The Device status area surrounds a text box and a
Check for solutions...
button.
You should see this in the bottom half of the window.
The information in this Device status text box contains the current status of this particular hardware device.
If the hardware device is working properly, the text will look something like this:
This device is working properly.

Method 1:
Run the Hardware troubleshooter and see if it helps.

Open the Hardware and Devices troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Hardware-and-Devices-troubleshooter

Also run the Fixit provided in the article:

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

Method 2:

Run the Fixit and perform the steps provided in the document
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/982116

Note: Important this section, method, or task contains steps that tell you how to modify the registry.
However, serious problems might occur if you modify the registry incorrectly.
Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Hope this information helps.
Please feel free to reply if you have any further queries, we would be glad to assist.

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

Another Safe way to Fix the Problem: D DRIVE/DVD DRIVE WON'T WORK:

How to Fix D DRIVE/DVD DRIVE WON'T WORK with SmartPCFixer?

1. Click the button to download Error Fixer . Install it on your computer. Run it, and it will scan your computer. The junk files will be shown in the list.