Friday, 23 September 2016

[Solution] Cursor freezes on wake up if the mouse is moved

Cursor freezes on wake up if the mouse is moved

I have a brand new PC with Win7 Home Premium 32bit.
If the PC goes into sleep mode it can be woken by touching any keyboard key and all is fine but if it is woken by moving the USB mouse the cursor freezes.
If the mouse is unplugged and plugged back in
it works again.
Have tried 3 different USB mice now but no difference.

Any help would be appreciated.

Solutions to the Problem Cursor freezes on wake up if the mouse is moved

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Hi Puterz,
I would suggest you to follow the below steps and check if these assist you–
Click Start, type device in the Start Search box, and then click
Device Manager in the Programs list.
In the User Account Control dialog box, click
In Device Manager, expand Mice and other pointing devices.
Right-click the USB mouse, and then click Properties.
Click the Power Management tab.
Click to check the Allow this device to wake the computer check box, and then click
Use the settings as provided in the below mentioned links and check if these help -
You may also refer to the below links for assistance -
Sleep and hibernation FAQ’s -
Solutions to common power problems -
You may also use some different USB ports on the machine and check if you face the same issue.

If the issue persists you may check after uninstalling and reinstalling the USB drivers.
You may disconnect all USB devices and then perform the following steps:
1.      Click
Start, and then click Control Panel.
2.      Click
System and Maintenance, click System, and then click
Device Manager.

Note If Control Panel is in Classic View, double-click
System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click
3.      In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
4.      Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
If you still face the same issue then you may check for the updated USB device drivers.
Refer to the below link for assistance–
Hope this helps.
Let us know the results.
Meghmala – Microsoft Support
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