Troubleshooting:black screen on windows desktop mouse ok Error

black screen on windows desktop mouse ok

hi i am having a big problem with windows 7 home premium it boots up ok gets to welcome screen but then its just a black screen  the task bar is there and the mouse pointer ok it move but cant access anything else tried installing windows virus checked
tried reg checker  try asking on google 100 ,of people are having same problems but nobody can fix this problem i feel Microsoft is letting people down  windows 7 wasn't cheep they take your money but not much help after you start having problems this started
after one of the many Microsoft updates but don't no which one please help many thanks

Solutions to the Problem black screen on windows desktop mouse ok

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Hi davidbroomhead,
 
 
The same product key can be used to install Windows any number of times, provided it is used on the same computer.
 
 
Method –
 
Try performing a Startup repair with the Windows 7 installation disk.
To do so, you need to follow the steps from the article mentioned below –
 
 
Startup Repair
http://windows.microsoft.com/en-US/windows7/products/features/startup-repair
 

Additionally, you may refer the articles mentioned below for further assistance –
 
Advanced startup options (including safe mode)
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode
 
What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

What to do if Windows won't start correctly
http://windows.microsoft.com/en-US/windows-vista/What-to-do-if-Windows-wont-start-correctly
Note: The article mentioned above is meant for Windows Vista.
But it holds good for
Windows 7 as well.
 
Activating Windows 7: frequently asked questions
http://windows.microsoft.com/en-us/windows7/Activating-Windows-7-frequently-asked-questions
 
Hope this helps!!

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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